Complaints

We're sorry if something hasn't gone the way you expected. Here's how to raise a complaint and what to expect from us.

How to complain

If your complaint is about a quote or policy you bought through one of our quote engines (VanCompare, Business Compare or Fleet Insurance), please contact that brand directly, they're the regulated broker who arranged your cover and they hold your policy details.

If your complaint is about something else, the mindyourbusiness.co.uk website itself, marketing communications, or Broll-e, you can reach us through the help centre.

What we'll do

We aim to acknowledge every complaint within 5 working days, and to resolve it within 8 weeks. If we haven't resolved it in that time, we'll write to you to explain why and tell you what your options are.

Financial Ombudsman Service

If we can't resolve your complaint, or you're not happy with our final response, you can refer it to the Financial Ombudsman Service. They're a free, independent service for settling disputes between businesses and their customers.

• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567
• Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

About us

Mind Your Business is a trading style of Business Insurance Solutions Limited, authorised and regulated by the Financial Conduct Authority (Firm Reference Number 513256).